Scope of this policy
This policy explains how the ADAM IPTV store at adamtvgo.net handles data when you browse the website, order a subscription, use your account or contact support.
This policy covers the store’s own services. Playback apps, app stores and communication platforms accessed through our links have their own providers’ policies.
The data we handle
The data depends on the service you use and the fields you are asked to complete:
- Contact information
- The name, email address and phone number you provide when ordering or contacting us.
- Order and account information
- Your package and duration, order number and status, required billing information, and order history linked to your account if you create one.
- Support correspondence
- Your enquiry and the information you send about your device, app or issue, together with what is needed to follow it up.
- Technical information
- This may include your IP address, browser and device type, session data and error logs processed by the hosting provider or store.
How do we use your data?
- To process orders, activate subscriptions and send login details.
- To follow up on orders, renewals and service-related enquiries.
- To manage accounts and provide access to their orders and associated information.
- To operate the store, diagnose faults and limit misuse.
- To follow up on transactions and order-related obligations where needed.
Accounts and orders
You can check out as a guest or create an account during checkout. If you create an account, the information needed to manage it and its orders is linked to that account.
You may receive service-related messages, such as account setup, order status or activation details. The contact information in your order is used to fulfil it and provide support.
Cookies and sessions
The website uses necessary cookies to remember your cart, maintain your session, sign you in and complete the order process. These cookies connect your selections to your session as you move between pages.
You can manage or delete cookies in your browser settings. Blocking necessary cookies may prevent your cart from being retained or require you to sign in again.
Payments and service providers
Data needed to operate the website is processed by hosting providers and services involved in managing the store and fulfilling orders. Its use in this context is limited to providing those services.
When online payment is available, the payment gateway processes transaction data under its own policy, and the payment process identifies the provider being used. The store may retain the transaction reference, status and payment method needed to follow up on the order or process an applicable refund.
Order-related information may need to be provided to meet a legal obligation or respond to a request from a competent authority, as applicable to the circumstances.
External services and links
The website links to WhatsApp, Telegram, app stores and IPTV player websites. When you visit them, those providers handle data under their own policies.
The website uses the Tajawal font through Google Fonts. Loading the font requires your browser to connect to the font service. The service provider’s policy governs its processing of technical information. You can read Google’s privacy policy.
Your playback app is a service separate from the ADAM store and may require login details or its own licence, depending on the app.
Data retention
Data retention needs relate to fulfilling orders, maintaining the service, providing support, resolving transactions or disputes, and meeting relevant obligations.
No fixed automatic-deletion period currently applies to account and order records, so they may remain stored until reviewed or until a related request is handled. Some records may need to be retained even if you request account closure or deletion of your data.
Requests concerning your data
You can contact us to request access to available personal data, correct inaccurate information, or ask us to assess deletion or account closure, depending on the nature of the data and applicable obligations.
Send your request to [email protected] or through our contact page.
Updates and contact
This policy may be updated when the store’s services or data-handling practices change. The date at the top of this page shows when the content was last updated.
For questions about this policy, contact the ADAM IPTV team at [email protected]. Subscription and cancellation conditions are set out in our Subscription terms.
Visitor analytics
We use Google Analytics to measure visits, pages viewed, referral sources, approximate country and device type. Google receives technical visit data and stores an analytics identifier in your browser. We do not send your name, email address, phone number, payment details, order details or content preferences to Analytics. Advertising personalization and automatic form tracking are disabled.
Analytics runs automatically unless you turn it off below. Your preference is remembered for up to 180 days. Analytics cookies expire after 90 days of inactivity. You can change your choice below on this Privacy policy page. Turning off analytics does not affect shopping, payment or support.